Wix Hotels by HotelRunner: Connecting Pitchup.com to your site
6 min read
Pitchup.com integrates with Wix Hotels by HotelRunner to streamline your booking management. Before connecting, ensure all room rates and availability are set on the Wix Hotels by HotelRunner dashboard, as this integration overwrites your Pitchup.com calendar.
Step 1 | Important information before you begin connecting Pitchup.com
- Before connection, make sure to set the rates and availability of all rooms on the Inventory Calendar. After connecting, HotelRunner will transfer all of your inventory to Pitchup.com, replacing the existing calendar there. All updates must be made through Wix, as your extranet calendar will be locked.
- Only the reservations you receive after the connection is complete will transfer to your Wix Hotels by HotelRunner dashboard. You can manually add future reservations that you received before connecting with Pitchup.com to ensure your availability is correct.
- You can connect only one Hotel ID from each channel to each Wix Hotels by HotelRunner account. Group Hotels or different Hotel IDs cannot be connected to the same Wix Hotels by HotelRunner account.
- Before the integration, to open your slots on Pitchup.com, please update your rooms with 2 weeks of rates and availability for the channel manager to fully register your rooms.
- Ensure your account on Pitchup.com is active, and the room types are created and updated for, at least, three months.
Step 2 | Approving Wix Hotels by HotelRunner for connection on Pitchup.com
To approve Wix Hotels by HotelRunner on Pitchup.com, log in to your Pitchup.com extranet, go to Bookings. Then go to the Integration section, and click Get API. Ensure you check all relevant checkboxes for reservations, rates and availability, guest reviews, and reporting, etc.
Note:
For further assistance, visit the Pitchup.com help center.
To approve Wix Hotels by HotelRunner for connection on Pitchup.com:
- Log in to the Pitchup.com extranet with your username and password.
- Click Bookings in the menu at the top.
- In the Integration section on the right, click Get API key.
- Copy and paste the API key (other booking systems).
- Go to the Channel Manager in your Wix Hotels by HotelRunner dashboard.
- Click Connect next to Pitchup.com.
- Enter your Pitchup.com API Key in the Hotel ID field.
- Click Save and Continue.
Step 3 | Mapping your room types
After completing the authorization, Wix Hotels by HotelRunner will fetch your active room types from Pitchup.com.
To map your room types:
- Collect your room IDs on the Pitchup.com extranet in Room Details under Property.
- In another tab on your browser, go to Channel Manager in the Wix Hotels by HotelRunner dashboard.
- Click View channel details next to Pitchup.com.
- Click Fetch room types.
- Hover over each room type and click Expand.
- Match your Pitchup.com room types with your room types on Wix Hotels by HotelRunner using the drop-downs.
Note: Make sure to double-check you are matching the correct room types across both platforms, as there may be differences in room type names. We recommend you check the Room IDs on both platforms to ensure they match. - Click Save at the bottom.
Step 4 | Adjusting your advanced settings
With the advanced settings for the Pitchup.com integration, you can ensure your room availability doesn't fall below a set number using the Base availability. You can also adjust room rates by specifying a different price to send to Pitchup.com. Additionally, you can choose to stop sales for certain rate types or mark rates as read-only to prevent updates.
To adjust your advanced settings:
- Go to Channel Manager in the Wix Hotels by HotelRunner dashboard.
- Click View channel details next to Pitchup.com.
- Hover over the relevant room type and click Expand.
- Click Advanced Settings at the top right.
- Select the relevant option from the Room type of your property drop-down.
- Choose the relevant option from the Allocation type drop-down:
- No changes: Keeps the current availability settings without making any adjustments. Choose this option when you’re confident that your existing inventory data is accurate and up-to-date.
- Number of available beds in available rooms: Sets the availability based on the number of beds in the rooms that are available. For example, if you manage a hostel where each room has multiple beds, and you want to track and sell each bed individually within the available rooms.
- Number of available beds: Sets the availability based on the total number of beds available. For example, a dormitory, where beds can be booked individually, regardless of which specific room they are in.
- Number of available rooms: Sets the availability based on the total number of rooms available. Use this option for traditional hotels where you want to set availability based on entire rooms being booked, without focusing on the number of beds in each room.
- Enter the relevant number in the Base availability field. Base availability is the minimum number of rooms you always want to keep available, no matter how many you sell. For example, if you set it to 5, your system will always show at least 5 rooms available, even if others are booked. We recommend you do not make any changes here, as it can cause overbooking.
- Select Yes on the Commission included toggle.
- Enter the relevant Adjustment amount.
- Choose either a percentage adjustment
or a monetary 
adjustment, and choose whether the adjustment is an increase + or a decrease -. - Enable the Main rate toggle to set this rate type as the main rate.
- Enable the Read-only toggle to update reservations and availability of the room.
Note: Other updates such as rate, minimum stay, stop sell etc, are not affected. - Enable the Send price toggle to update only availability for the room type. The price for this rate type won’t be sent to Pitchup.com.
- Repeat steps 9-14 for all room types.
- Click Save.
Show me how to use advanced settings to increase my room rates on Pitchup.com
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Step 5 | Activate the Pitchup.com connection
After completing your room mapping, click Activate. Once the Pitchup.com connection is complete, all your inventory (rates, availability, and restrictions) on your Wix Hotels by HotelRunner calendar will be transferred to your Pitchup.com account. You can review and update your room mapping from the Channel Manager in the dashboard at any time.
Frequently Asked Questions (FAQs)
Click a question below to learn more.
What should I do before connecting Wix Hotels by HotelRunner with Pitchup.com?
How are reservations handled after the connection?
Can I connect multiple Hotel IDs or group hotels to one Wix Hotels by HotelRunner account?
What happens to blocked dates on my Pitchup.com calendar after integration?
How do I map room types between Wix Hotels by HotelRunner and Pitchup.com?
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