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Wix Events: Troubleshooting Missing Emails

2 min
In this article
  • Troubleshoot Emails Sent to You
  • Troubleshoot Emails Sent to Guests
If you or your guests are not receiving emails about events created with Wix Events, check the information below to help solve or diagnose the issue.
Note:
Email preferences are set up separately for each event.

Troubleshoot Emails Sent to You


Troubleshoot Emails Sent to Guests


Still having trouble?

If you are still experiencing this issue, please contact us with the following information and we'll be happy to investigate further.  
  • The event in question 
  • The type of emails that appear to be missing
  • The email addresses that didn’t receive emails (please include all addresses that have been tested)
  • The time when you stopped receiving alert notifications (if relevant)