Wix Events: Troubleshooting Missing Emails
2 min read
If you or your guests are not receiving emails about events created with Wix Events, check the information below to help solve or diagnose the issue.
Note:
Email preferences are set up separately for each event.
In this article, learn more about troubleshooting:
Troubleshoot Emails Sent to You
Make sure email notifications are set up correctly
Make sure your mailbox is working
Check to see if the alerts went to spam
Make sure you're checking the correct email address
Test sending alerts to another email address
Troubleshoot Emails Sent to Guests
Make sure default emails to guests are set up correctly
Ask your guest to check that the problem isn't on their end
Test guest emails yourself
Still having trouble?
If you are still experiencing this issue, please contact us with the following information and we'll be happy to investigate further.
- The event in question
- The type of emails that appear to be missing
- The email addresses that didn’t receive emails (please include all addresses that have been tested)
- The time when you stopped receiving alert notifications (if relevant)
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