Wix Bookings: Allowing Clients to Cancel or Reschedule Sessions
3 min
In this article
- Allowing Member Clients to Cancel Bookings
- Allowing Non-Member Clients to Cancel Bookings
- FAQs
Give your clients control over their bookings by letting them view, reschedule, or cancel sessions online. Both registered site members and clients who are not site members can manage their appointments directly on your site without needing to contact you.
Each client gets a unique link to their booking, where they can see the booking details and cancel or reschedule according to your booking policy.
Allowing Member Clients to Cancel Bookings
When you add a Wix Members Area to your site, clients can log in and make changes to their bookings. On their personal My Bookings page, they can view upcoming and past bookings.
Each of the upcoming bookings has a Reschedule and Cancel option, so clients can make changes without taking up any of your time.
Allowing Non-Member Clients to Cancel Bookings
You can let non-members cancel or reschedule bookings directly on your site without contacting you. Clicking the personal booking link in the email opens a secure page with booking details and options to cancel or reschedule based on your booking policy.
FAQs
Click a question below to learn more about cancelling or rescheduling a booking session.
Why can’t my clients reschedule certain sessions themselves?
How can I reduce last-minute cancellations and no-shows?
Can clients manage their bookings from the Wix mobile apps?
What happens to a pricing plan session when a client cancels?
How can clients manage their booking?
Why I don't see the "Manage Booking" button in my email?
