Wix Account and Site Ownership Disputes

In general, Wix considers the owner of a Wix account a person or entity whose email address is listed in our records as the login email.

However, in a case of a dispute of account ownership, we reserve the right to determine ownership of an account based on the policies indicated in section 1.5 of the Wix Terms of Use. 

We may not be able to grant access to the site if the ownership verification request is submitted by a person other than the creator of the website in question. In such cases, the requester should seek access from the site creator, not Wix.com.

Wix cannot mediate disputes between you and any other party. If you require a mediation, please seek help from a local legal adviser or law enforcement bodies.

It is essential to keep your username and password secure and only grant access to your account or website settings to individuals you trust.

You are responsible for all activities that occur under your account or website. The account information you provide must be your own (or your company’s) and should be accurate and complete.

Always be in control of your content and retain full control over the account(s) that have your website, domain and hosting. Set up your Wix account using an email address that only you can access, allowing you to log in and reset your password as needed, even after parting ways with a web designer, employee or other collaborator.

Protect your domain name as it is crucial for your business, and losing it can be detrimental. We recommend purchasing the domain yourself and familiarizing yourself with its management.

Once your web designer or employee is no longer involved, ensure they no longer have access to your Wix account. If they retain access to your account, they could potentially exploit, cancel or transfer your domain without your consent.