Troubleshooting the Wix Hotels Channel Manager
4 min
Important:
This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article. Learn how to check which version of Wix Hotels you are using.
The Channel Manager from our partner HotelRunner is a complex feature that handles multiple systems at once. Sync issues can sometimes occur between Wix Hotels and the Channel Manager, or between the Channel Manager and the external channels (i.e. Bookings.com, Expedia.)
Note:
Any changes you make to the Channel Manager must be done through your Wix account. Do not sign in from Hotelrunner.com to try to make updates, as it may cause discrepancies with rates and availability to external channels.
Click the issue you're having to learn how to resolve it.
My Channel calendar is blocked or shows 0.00 for prices even though the Wix Calendar is normal
Reservations made in Wix are not showing up on my channels
Reservations made on my Channel are not showing up in Wix
I changed prices in Wix that aren't reflected/only partially reflected on my external channels
What information should I include if I need to reach out for assistance?
