Troubleshooting the Wix Hotels Channel Manager
4 min read
Important:
This article refers to the original Wix Hotels. If you are using the new Wix Hotels by HotelRunner, which is not yet available to all users, please read the information here. Learn how to check which version of Wix Hotels you are using.
The Channel Manager from our partner HotelRunner is a complex feature that handles multiple systems at once. Sync issues can sometimes occur between Wix Hotels and the Channel Manager, or between the Channel Manager and the external channels (i.e. Bookings.com, Expedia.)
Note:
Any changes you make to the Channel Manager must be done through your Wix account. Do not sign in from Hotelrunner.com to try to make updates, as it may cause discrepancies with rates and availability to external channels.
Click the issue you're having to learn how to resolve it.
My Channel calendar is blocked or shows 0.00 for prices even though the Wix Calendar is normal
Reservations made in Wix are not showing up on my channels
Reservations made on my Channel are not showing up in Wix
I changed prices in Wix that aren't reflected/only partially reflected on my external channels
Still need help?
If you still need assistance with the Wix Hotels Channel Manager, please contact us and provide the following details:
- All relevant information including the hotel name, rooms, and dates of reservations/incorrect rates you're seeing.
- Any screenshots that illustrate the issue, particularly screenshots of your calendar from the external channels displaying the incorrect information.
- Any links to your site's live booking pages on relevant external channels (Ex: your booking page on Booking.com or Airbnb.)
Did this help?
|