Online Programs: Sending Notifications to Participants

3 min read
Keep participants in the loop and motivated by sending them program notifications. Congratulate them on completing all program steps or inform them about the program's end. You can customize every email notification, encouraging current participants or welcoming new ones.
In this article, learn more about:

Enabling participant notifications

Choose which notifications you want participants to receive about your program. You can turn off a notification at any time if it's no longer relevant.

To enable participant notifications:

  1. Go to Online Programs in your site's dashboard.
  2. Click the More Actions icon  next to the relevant program.
  3. Click Edit Settings.
  4. Click Notifications.
  5. Enable the toggle next to the notification(s) you want participants to receive:
    • Program Has Ended: Let participants know when the program has ended.
    • All Steps Completed: Congratulate participants when they complete all steps in the program.
The notification that tells site members they've been invited to join a program is enabled by default and cannot be changed.
A screenshot of the Online Programs Notification panel in a sites dashboard.

Customizing email notifications for participants

Customize each email notification participants receive. You can add a catchy title to grab attention and share exciting details, like exclusive discounts for upcoming programs. Then, include a button with clear text that leads them straight to the program.

To customize email notifications for participants:

  1. Go to Online Programs in your site's dashboard.
  2. Click the More Actions icon  next to the relevant program.
  3. Click Edit Settings.
  4. Click Notifications.
  5. Click Customize Email next to the relevant notification.
  6. Edit the text in the email:
    • Title: Personalize the title of your message to participants.
    • Main Message: Let participants know what the notification is about.
    • Button: Enter text that encourages participants to click (e.g. "Learn More").
      This button takes participants to the program.
  7. Click Save.
A screenshot of Customized email example for a Online Programs notification to send participants.
Explore more notifications:
Send customized notifications by creating automations for your program. For example, if a participant misses a step, send an encouraging email or explore creative options like coupons or badges.


Click a question below to learn more about sending notifications to participants.

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