Online Programs: Customizing Participant Notifications
3 min read
Increase engagement by customizing email notifications that are sent to your program participants. Notifications include letting site members know when they are invited to join a program, reminders for participants to complete missed steps or congratulating them when they complete all steps in the program.
Show me how to access the Online Programs notification settings
In this article, learn how to:
Enabling participant notifications
Select the notifications you want your program participants to receive. Notifications can be turned off at any time when they are no longer relevant.
To enable participant notifications:
- Go to Online Programs in your site's dashboard.
- Click the relevant program.
- Click Edit next to Program Details.
- Click Notifications.
- Click the toggle next to the notification you want to enable:
- Steps For Today: Notify participants on days they have steps to complete.
- Program Has Ended: Let participants know when the program has ended.
- All Steps Completed: Congratulate participants when they complete all steps in the program.
Note:
The Invitation notification is meant to notify site members when they’ve been invited to join a program. This is enabled by default and cannot be changed.
No longer want a notification enabled?
Click the relevant toggle again to disable the notification.
Customizing email notifications for participants
Choose the text you want to display for each email notification to encourage participants to join your program, view their results once a program has ended, or remind them to complete the remaining steps.
You can also congratulate participants when they complete a program so they stay motivated to join future programs.
To customize email notifications for participants:
- Go to Online Programs in your site's dashboard.
- Click the relevant program.
- Click Edit next to Program Details.
- Click Notifications.
- Click Customize Email next to the relevant notification (Invitation, Steps For Today, Program Has Ended, or All Steps Completed).
- Enter the following details you want to appear in the email:
- Title: Personalize the title of your message to participants.
- Main Message: Let participants know what the notification is about.
- Button: Enter a catchy text to encourage participants to visit your program.
Note: This button will take participants to the program.
- Click Save.
Change your mind about the text written in the notification?
Click Reset to Default to go back to the original notification message.
Note:
Participants will only receive 'Steps For Today' and 'Program Has Ended' notifications if they are taking part in a scheduled program.