Manually Creating an Order | Help Center

Manually Creating an Order

4 min read

Keep your records and inventory up-to-date by manually adding orders that you process offline (e.g. phone-in or in-person orders).

You can use the manual method to sell Wix Stores products, Wix Bookings appointments, or custom items. For example, if you create a custom necklace for a client, you can create a manual order and enter the details and price of the necklace.

Important:

Creating a manual order does not automatically generate a payment request. You can, however, do one of the following:

Step 1 | Add items to the order

You can add any of the products or services you offer to your order. In addition, if you're creating a custom item for your buyer, you can add that item and set a custom price.

To add items to the order:

Go to Orders in your site's dashboard.
Click +Add New Order.
Choose what you want to add:

Add a store product

Add a Wix Bookings appointment

Add a custom item

Step 2 | Add a customer to the order

Now you can add your customer's details to the order. If this is a return customer, you can simply select them from your customer list. Otherwise, you can add them as a new customer.

Notes:

If you're planning to ship the order, make sure you include an address.
The customer's address is used to calculate tax for each order. If it's missing, the billing address is used. When both are missing, the tax rate is set to 0%.

To add a customer to the order:

Click the Add a customer to the order drop-down.
Select an option:
- Existing customer:
  1. Select a customer.
  2. (Optional) Click the Edit iconto view or edit the customer's details.
- New customer:
  1. Click + Add new customer.
  2. Enter the customer's details.
  3. If the customer asks to subscribe to your site (e.g. to receive updates and blog posts) click the Subscription not set drop-down under Email and select Subscribed.
  4. (Optional) Add a label.
  5. (Optional) Assign the customer to someone on your team.
  6. (Optional) Click Add New Field to add more client info and fill out the new field.
  7. Click Save.

Step 3 | (Optional) Add a discount

Now you have the option of giving your customer a discount. Note that it is not possible for customers to redeem a coupon on a manual sale, but you can replace this with a discount of the same value.

To add a discount:

Click Add Discount.
Enter the discount amount.
(Optional) Enter a note about the discount (not visible to customers).
Click Apply.

Step 4 | Select shipping settings

Note:

If the order contains only Bookings services, you can skip this step.

Choose from any of the relevant shipping, delivery, or pickup options available in your store or create a custom shipping rate.

To select shipping settings:

Click Add Shipping.
Select an option:
- Select an existing shipping option:
  1. Click Select from your shipping, delivery or pickup options.
  2. Select an option from the dropdown and click Add Shipping.
- Create a custom shipping rate:
  1. Click Create a custom shipping rate.
  2. Enter the shipping name (e.g. Express shipping).
  3. Enter the rate and click Add Shipping.

Step 5 | Create the order

After checking that all the details are correct, you can go ahead and click Create Order.

Screenshot of ready order with cursor on Create Order button

What's next?

The new order appears in the Orders tab of your site's dashboard. Make sure to contact your customer to arrange payment.

Did this help?

In this article

Step 1 | Add items to the order
Step 2 | Add a customer to the order
Step 3 | (Optional) Add a discount
Step 4 | Select shipping settings
Step 5 | Create the order

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