Facebook Ads: Issues Syncing Your Products or Ad Caption With the Live Ad
2 min read
If you've made edits to your ad campaign's products, ad caption or description and notice that your live ad isn't updated try the steps below:
Products aren't updating
For campaigns run with Wix Stores, if you've made changes to your store products and see the product list hasn't updated, try these steps:
Step 1 | Edit your campaign and remove 1-2 products
Step 2 | Check that your campaign is not in review
Step 3 | Try Facebook's Debugger tool
Step 4 | Add back the products you removed and try the Debugger tool again
Ad caption and description are not updating
If your caption and/or ad description aren't updated, try the following steps:
Step 1 | Add spaces after your caption
Step 2 | Check that your campaign is not in review
Step 3 | Try Facebook's Debugger tool
Still not working?
If the issue persists, submit a ticket with a screenshot of the problem and the steps you've taken so far to fix it and we will investigate the matter further.
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