Facebook Ads: Issues Syncing Your Products or Ad Caption With the Live Ad
2 min
In this article
- Products aren't updating
- Ad caption and description are not updating
If you've made edits to your ad campaign's products, ad caption or description and notice that your live ad isn't updated try the steps below:
Products aren't updating
For campaigns run with Wix Stores, if you've made changes to your store products and see the product list hasn't updated, try these steps:
Step 1 | Edit your campaign and remove 1-2 products
Step 2 | Check that your campaign is not in review
Step 3 | Try Facebook's Debugger tool
Step 4 | Add back the products you removed and try the Debugger tool again
Ad caption and description are not updating
If your caption and/or ad description aren't updated, try the following steps:
Step 1 | Add spaces after your caption
Step 2 | Check that your campaign is not in review
Step 3 | Try Facebook's Debugger tool
Still not working?
If the issue persists, submit a ticket with a screenshot of the problem and the steps you've taken so far to fix it and we will investigate the matter further.
