Connecting Email Purchased Outside of Wix

Connect email purchased outside of Wix by adding your email provider's DNS records in your Wix account.
You may need to carry out these steps if you have stopped receiving emails to your custom address. This can happen if you recently connected an external domain to a Wix site and part of the DNS records for your email didn't get added in your Wix account. Specifically, the MX record and any other DNS records that identify which server will handle your email needs to be added. Without the necessary DNS records, you cannot receive email at your domain's email address. 
Before you begin:
Make sure your domain is properly connected via name servers, not via pointing. If your domain is connected via pointing, you must contact your domain host (not Wix) to configure the DNS records of your email provider.

Step 1 | Select your email provider

Select your email provider from our list of popular email hosts to automatically add their MX records. If your provider is not listed, you can get their DNS records and manually add them in the next 2 steps. 

To select your email provider:

  1. Go to Domains in your Wix account.
  2. Click the More Actions icon  next to the relevant domain.
  3. Select Edit MX Records.
  4. Click the drop-down menu and check if your email provider is listed:
    • If your email provider is listed: Select them from the list and click Connect Business Email.
    • If your email provider is not listed: Select Other and proceed to Step 2 | Get Your Email Provider's DNS Records below.
      Note: If you purchased a Microsoft Office 365 mailbox from GoDaddy, click Cancel. See instead instructions on connecting Office 365 to a domain in your Wix account.

If you selected your email provider from the list, you've automatically added their DNS records and do not need to complete the next steps.
Important:
  • Connecting your MX records doesn't transfer ownership of the business email account to Wix (meaning you won't be able to manage your account at Wix). It just reinstates the connection between the domain and business email account, so that you can receive emails again.
  • The ability to connect paid domain-based emails only applies to paid mailboxes. You can connect a free Google email (gmail) account to Wix Inbox in your dashboard. Connecting these two only means that you'll be notified in your gmail every time your Wix Inbox receives a message.

Step 2 | Get your email provider's DNS records

Important:
You do not need to complete this step if you selected your email provider in Step 1. 
If your email provider isn't listed, you need to get their MX records and any other DNS records they require to connect your email. Contact your email provider to receive the necessary records. 

Sample email template to use when contacting your email provider

"Dear {name of email host (e.g., GoDaddy)}, 

My name is {your name} and I purchased an email account from you for the following domain: {your domain name (e.g., www.mystunningwebsite.com)}. I've built a site on Wix.com and I'm using their name servers. Please provide me with the required MX records and any other necessary DNS records so that I can forward them to Wix and have my emails redirected back to you."

Step 3 | Add your email provider's DNS records

Important:
You do not need to complete this step if you selected your email provider in Step 1. 
Add your email provider's MX records and any other DNS records, if instructed to do so. 

To add your email provider's MX records:

  1. Click the Points to field and enter the mail server address of your MX record.
    Note: Use only lowercase letters as your input in the Points to field.
  2. (If you have multiple MX records) Add the additional MX records:
    Note: Enter the record with the lowest Priority value first, with Priority 0 being the lowest. The Priority values do not need to match your provider's directions, but they do need to be in the same order
    1. Click + Add Another.
    2. Click the Points to field and enter the mail server address of the next MX record. 
    3. Repeat the last 2 steps each additional MX record you need to add. 
    4. Click Connect Business Email.

Add DNS records if required by your email provider:
  1. Click the More Actions icon  to the right and select Manage DNS Records.
  2. Scroll to the record type you'd like to add (e.g., CNAME, TXT) and click + Add Record.
  3. Enter the DNS record in the relevant fields.
    Note: If instructed to add an @ sign in the Host Name field, leave the field blank instead.   
  4. Click Save.
  5. Click Save Changes in the pop-up message.
  6. Repeat steps 2-5 above to add additional DNS records. 

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