Business Phone Number: Troubleshooting Call and SMS Issues in the Wix App
3 min
In this article
- Issues with Business Phone number calls
- Issues with Business Phone Number SMS messages
We've compiled a list of some general issues related to using Business Phone Number in the Wix app. Click the issue you're experiencing to learn how to troubleshoot it.
Issues with Business Phone number calls
Click on the issue you're having to learn how to resolve it.
I can't make calls because I'm not an agent
I can't make calls when a phone number is not connected
Calls don't go through when my Caller ID is disabled
I can't receive incoming calls
Issues with Business Phone Number SMS messages
You can use SMS messages to communicate with your contacts through the Wix app. Click on the issue you're having to learn how to resolve it.
I can't send SMS messages
I can't receive verification SMS messages
Note:
Learn more about sending SMS & picture messages.
Still not working?
If you still can't solve the issue, try updating the Wix app or contact Customer Care for further assistance.
To update the Wix app:
- Go to the Apple App Store (on iPhone) or Google Play (on Android).
- Search for 'Wix app'.
- Tap Update (if available).
Note:
If no update is available, it means you already have the most up-to-date version.
