Wix Events: About Wix Service Fees

2 min read
Wix charges a 2.5% service fee on ticket sales. 
Notes:
  • To sell tickets (including free tickets), your site needs a Business & eCommerce Plan
  • When receiving payment, the payment provider (e.g. PayPal, Square) charges a processing fee. This is separate from the service fee. 
When creating a new ticket, you can choose who pays for the service fee:
  • Pass fee on to buyer: The 2.5 % fee is added to the ticket price. For example, if you set the ticket price to $100:
    • Buyers pay $102.5
    • You receive $100
  • Absorb fee: The 2.5 % fee is included in the ticket price. For example, if you set the ticket price to $100:
    • Buyers pay $100
    • You receive $97.5
You can preview the payout details on the right. Note that the ticket revenue is the funds you get from a ticket sale, excluding tax and any processing fees paid to your payment provider.
A screenshot showing how to add ticket fees and select whether to absorb the fee yourself or pass it to the buyer.
If your payment provider supports collecting Events fees, the provider can share the invoice for processed fees:
  • If your payment provider is Wix Payments, you receive a monthly email with the relevant information. 
  • If your payment provider is a Third Party Provider, you can request the invoice directly from them.
Notes:
  • If your payment provider doesn't support Events fees, you won’t pay the charge as the fees are collected by the provider.
  • No service fee is collected for free tickets or payments made using Manual (offline) Payments.
  • When you refund a buyer's ticket for which a Wix service fee was collected, the service fee is fully refunded (to you or your buyer) by the payment processor. Partial refunds are proportionately refunded (e.g. refunding 50% of the ticket price reduces the service fee by 50%.) Note that processing fees collected by payment providers are separate from the Wix service fee. Check with your payment provider what their policy is regarding refunds on processing fees.

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