Wix Payments: Refunding Customers

The typical minimum refund amount per currency is as follows:

Canada: 1 CAD
European Union: 1 EUR
Switzerland: 1 CHF
United Kingdom: 1 GBP

United States: 1 USD

Wix Payments reserves the right not to allow refunds of less than $1, or the local currency equivalent.

Once initiated, refunds cannot be canceled or reversed. 

After providing a partial refund to a customer, you can still refund them for the remaining amount at a later point in time.

For refunded payments, standard Wix Payments processing fees apply. For example, in the U.S., if you issue a $100 refund to your customer, the original processing fee of $2.90 + $0.30 for that customer's purchase will not be paid back to your Wix Payments account. No additional refund fees will be charged. 

Allow 3-5 business days for the refund to reach your customer's credit card. If your customer still hasn't received their refund after 3-5 business days, contact us and we'll be happy to assist you further.