Wix Media: Troubleshooting Audio File Upload Errors
2 min read
If you are having trouble uploading your audio files, make sure you're uploading the file in a supported file format.
If you get an error message when uploading your audio file, look up the error and solution in the chart below.
If you get an error message when uploading your audio file, look up the error and solution in the chart below.
Error Message | Solution |
|---|---|
This file is corrupted and could not be uploaded. | The file is corrupted and can not be read by our system. Try to upload a different copy of the file or re-create it if possible. |
File extension doesn't match the file type. | Check the file properties to make sure the File type is supported. Learn more. |
This file is empty. Upload a different file. | The file is Empty. Please recreate file and check that the content has been properly added. |
Audio File could not be uploaded due to unsupported stereo format. | Re-encode or convert audio file and make sure that the audio is either stereo on mono. |
Audio File could not be uploaded due to unsupported bit rate. | The Sample size of your audio file is not supported. Please check that your bit rate is 16, 24 or 32 kbps. Re-encode or convert file with supported bit rate. Learn more. |
Audio File could not be uploaded due to unsupported mono format. | Re-encode audio file making sure that the audio is either stereo or mono. |
Audio File could not be uploaded due to unsupported MP3 format. | Re-encode audio file or convert your audio using a different mp3 codec. |
Audio File could not be uploaded due to unsupported sample rate. | Check that your sample rate is 44,100, 48,000, 96,000, 88,200 or 192,000 hz. Re encode or convert file with supported sample rate. Learn more. |
Audio File could not be uploaded due to unsupported sample size. | Check that your sample rate is 44,100, 48,000, 96,000, 88,200 or 192,000hz & that your bit rate is 16, 24 or 32 kbps. Re encode or convert. |
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