Unable to Sign In to Your Wix Account: Forgot Email
2 min read
If you can't remember, or have lost access to, the email address that you used to create your Wix account, you can recover your account in 2 ways. If you're not sure of your email address, you can use our email locator tool to find the correct login email. If you have a recovery phone number added, you can recover your account via your phone.
In this article, learn about:
Recovering Your Login Email Using the Wix Email Locator
If you know the URL of your website, and have no recovery phone number added, you can recover your login email with the Wix email locator.
To recover your login email using the Wix email locator:
- Go to the email locator.
- Enter the URL of your site and click Next.
- There are now 2 possible outcomes:
- If there is a phone number associated with your Wix account, you are asked to confirm that number is yours:
- Enter your region and phone number.
- Click Send and you’ll receive your login email by text message.
- If you have no phone number associated with your account, you are asked to submit possible login emails you think you may have used:
- Enter up to 3 email addresses you may have signed up with.
- Click Next and we'll confirm whether there's a match. If so, you are shown the correct login email.
- If there is a phone number associated with your Wix account, you are asked to confirm that number is yours:
Recovering Your Account Using Your Recovery Phone Number
If you have lost access to your email and have a recovery phone number added in your Wix account, you can have a one-time SMS code sent to your mobile phone to access your account.
To recover your account using your recovery phone number:
- Click the Forgot Password or Email? link in the Wix Sign In window.
- Click Can't access my login email.
- Enter the email address associated with your Wix account and click Next.
- Select Send me a code to my phone number ending with XXXX and click Next.
- Enter the one-time verification code sent to your phone and click Verify.
- (Optional) Reset your email and / or password in your Account Settings.
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