Wix Bookings: Managing Email Notifications You Get
5 min
In this article
- Type of email notifications you get
- Managing your inbound emails
- Customizing your emails
- Adding variables to your emails
- FAQs
When clients book, cancel, or reschedule a service, or when you need to review a booking request, Wix automatically sends email notifications to you, your staff, and your clients.
Notes:
- Notifications are not sent in preview mode while your site is unpublished or under construction.
- If you’re using a merchant account (e.g., PayPal, Stripe), notifications are sent to the email address associated with your payment account.
Type of email notifications you get
There are several types of automated emails to keep everyone informed about bookings and changes. These emails are active by default, but you can deactivate the toggle next to any automation to stop sending them.
- Notify me when someone books one of my services
- Notify me when someone cancels their booking
- Notify me when someone reschedules their booking
- Notify me when I need to review a booking request
Want to know more?
Read more about Wix Automations.
Managing your inbound emails
Make sure you and your team never miss a booking by managing email notifications in the dashboard.
Note:
Email notifications are sent to the business and staff email addresses listed in the business info and staff tabs in your dashboard. Make sure these addresses are accurate and up-to-date.
To manage your inbound emails:
- Go to Booking Settings in your site's dashboard.
- Click Notifications you get.
- Select the toggle next to the relevant email notifications you want to activate or deactivate.
Customizing your emails
You can customize automated emails sent to you and your staff by adding personalized elements such as text, images, videos, and more.
To customize your emails:
- Go to Booking Settings in your site's dashboard.
- Click Notifications you get.
- Click Edit next to the automation you want to customize.
- In the automation flow, click the Send an email action to open the panel.
- Edit the following:
- Sender Details: Click Edit to change the sender's name and reply-to address.
- From name: This is the name that appears in the recipient's inbox.
- Reply-to email: This is the address that replies are sent to.
- Create an email: Choose how you want to edit the email:
- Click Edit to modify the default template.
- Add personalized text, images, videos, or dynamic values (e.g., service date, staff info).
- Use the + Add Personalized Content button for dynamic values like client names or booking details.
- Click Switch template to use an email template from a different automation or email marketing campaign.
- Click More Actions to preview and test the email or reset to default template.
- Click Edit to modify the default template.
- Set email type: Select from Promotional, Business Transactional, or Critical depending on the purpose:
- Promotional: Non-essential business information or marketing content.
Note: A promotional email will deduct from your monthly email balance. To revert to transactional, reset the automation to default. - Business transactional: Essential information to your customers, directly related to their activity on your site.
- Business critical: Meant for critical cases.
- Promotional: Non-essential business information or marketing content.
- Sender details choose the relevant staff members to receive emails.
- Sender Details: Click Edit to change the sender's name and reply-to address.
- Click Apply.
- Choose what you want to do:
- Save: Save your changes without publishing.
- Publish Changes: Make your changes live.
Notes:
- Only certain parts of the pre-installed email automations can be edited to maintain the delivery of essential service updates.
- The main image in these emails matches the image selected when creating a service.
- Read more about customizing your automated Wix emails.
Adding variables to your emails
Variables, or dynamic values, allow you to personalize emails with client-specific or booking details, such as the client's name, service price, or staff member in charge.
To add variables to your emails:
- Go to Booking Settings in your site's dashboard.
- Click Notifications you send.
- Click Edit next to the automation you want to customize.
- In the automation flow, click the Send an email action to open the panel.
- Click Edit under Create an email.
- Choose where you want to add a dynamic value:
- In the subject line of the email:
- Click Edit next to the subject.
- Click + Personalize below the subject and select the relevant values from the drop-down. For example, with a cancellation email, you might want to include the creation date, when the client first scheduled the canceled booking.
- Enter the fallback text. This text appears no data is available for the dynamic value you chose.
- Click Save.
- In the content of the email:
- Click the relevant text field.
- Select a value from the drop-down menu.
- (Optional) Enter the fallback text that will be used in case there is no data available for the variable selected. For example, you can add "valued client" in case the customer's name is unknown.
- Click Add.
- In the subject line of the email:
- (Optional) Preview & test: Generate a preview and send yourself a test version.
- Click Send Test Email.
- Enter the relevant details for the test email.
- Click Send.
- Click Done.
- Click Back to Editing at the top.
- Click Apply to finish adding variables to your email.
- Click Publish Changes at the top.
FAQs
Click a question to learn more about email notifications you get.
Can I disable notifications for specific staff members?
Why am I not receiving notifications in preview mode?
How do I test my customized email notifications?
What should I do if I don't receive email notifications?
How do I ensure my emails don't go to spam?
Can I send email notifications to multiple recipients?
