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    4. Request: Ability to Refund Orders Processed through Additional Payment Providers

Request: Ability to Refund Orders Processed through Additional Payment Providers

Pre-launch
·
ETA: Q4 - 2024
Important:
This feature request is relevant for Wix Stores, Wix Bookings, and Wix Restaurants Orders (New).
Currently, it's possible to refund orders from your Wix dashboard only when the payment was processed through PayPal, Stripe, or Wix Payments. 
Note:
If another payment provider was used, you can still refund your customers using the instructions here, but you need to complete part of the process outside the Wix dashboard. 

When you complete the steps, the order in the Orders tab is updated to show the refund.
Screenshot of an order in the Orders list with the refunded status outlined
From which payment providers would you like to be able to provide refunds? Click here and submit a ticket with your suggestions.
We are always working to update and improve our products, and your feedback is greatly appreciated.
Note: All information, including planned features and time estimations, are purely informative and are subject to change or cancellation at any time at Wix’s discretion. They do not represent a promise, commitment or guarantee of future availability or implementation, and should not be relied upon in making purchasing decisions.

Related content

Wix Stores: Canceling and Refunding Orders Using the Wix App
Refunding Customers & Cancelling Orders

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