Disputes with a Wix Professional
3 min read
You may encounter issues while working with a Wix Professional. It is important that you and your professional both set guidelines and expectations for the job being done and fully communicate with one another.
Important:
Wix provides the web platform for the Wix Marketplace and the list of Wix Professionals. This means it's up to you and the Wix Professional you hire to decide the costs and terms of your agreement. The Wix Marketplace is not liable for any transaction or communication between you and the Wix Professional you're working with. View the full Wix Marketplace Terms of Use.
Reporting a Wix Professional
If you're facing an issue with a Wix Professional that you can't resolve, you can report them directly to Wix. You can only submit a report if you have an open project with the professional. Once you submit your report, our team will review it and take appropriate action.
Before you begin:
Make sure you're logged into your Wix account before reporting the professional.
To report a professional:
- Go to your projects page in the Wix Marketplace.
- Hover over the relevant project and click the More Actions icon
on the right, then choose Report this professional. - Enter the following details:
- Type of issue: Select the relevant issue you're experiencing with the professional.
- Describe the issue: Provide more information about the challenges you're facing.
- Click Submit Report.
FAQs
Click a question below to learn more.
I'm having issues with my Wix Professional. What should I do?
What can I do if my Wix Professional doesn't respond to me?
How can I get a refund from a Wix Professional?
Can I cancel a request to hire a Wix Professional?
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