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Wixel: Troubleshooting for the Wixel Mobile App

1 min

This article refers to the new Wixel, released in December 2025. If you're unsure whether you’re using the new or previous Wixel, view more information here.

If you are experiencing issues with the Wixel mobile app, such as performance and loading issues, follow the instructions below. Make sure you are using a device that supports the app and that you're running the most updated version.

Check that your app is up to date

Check that you're using a supported device

Log out of the Wix app and log back in

Clear cache on your device

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