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Wixel: Troubleshooting for the Wixel Mobile App

1 min
This article refers to the new Wixel, released in December 2025. If you're unsure whether you’re using the new or previous Wixel, view more information here.
If you are experiencing issues with the Wixel mobile app, such as performance and loading issues, follow the instructions below. Make sure you are using a device that supports the app and that you're running the most updated version. 

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Related articles
Wixel: Exploring Your Project Workspace on the Wixel App

Wixel: About the Wixel Mobile App
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