Learn how to use Wix to build your site and business.

Design and manage your site using intuitive Wix features.

Manage subscriptions, plans and invoices.

Run your business and connect with members.

Learn to purchase, connect or transfer a domain to your site.

Get tools to grow your business and web presence.

Boost your visibility with SEO and marketing tools.

Get advanced features to help you work more efficiently.

Find solutions, learn about known issues or contact us.

Improve your skills with our courses and tutorials.

Get tips for web design, marketing and more.

Learn to increase organic site traffic from search engines.

Build a custom site using our full-stack platform.

Get matched with a specialist to help you reach your goals.

Wixel Help Center

Upgrading & account management

Wixel: Troubleshooting for the Wixel mobile app

2 min

This article refers to the previous version of Wixel. A new version was released in December 2025. If you're unsure whether you’re using the new or previous Wixel, view more information here.

If you are experiencing issues with the Wixel mobile app, such as performance and loading issues, follow the instructions below. Make sure you are using a device that supports the app and that you're running the most updated version.

Check that your app is up to date

Check that you're using a supported device

Log out of the Wix app and log back in

Clear cache on your device

Did this help?

Didn’t find what you’re looking for? Try one of these articles.

Wixel: About your AI credits

Wixel: About the Wixel mobile app

Wixel: Upgrading to a Wixel Pro plan

Didn’t find what you’re looking for? Try one of these articles.

Wixel: About your AI credits

Wixel: About the Wixel mobile app

Wixel: Upgrading to a Wixel Pro plan