Wix Stores: Creating Automated Responses for Product Purchases
3 min read
Keep customers engaged with your shop by creating an automated response that they receive after buying your products. For example, you can send an email with a coupon offer that arrives 10 days after the initial product purchase.
Step 1 | Set up the trigger
The trigger is what sets the automation in motion. In this case, the trigger will be "order placed".
To set up the automation trigger:
- Go to Automations in your site's dashboard.
- Click + New Automation.
- Click + Start from Scratch on the left.
- Click the title at the top to give the automation a name.
- Select Wix Stores from the available options.
- Select Order placed.
Step 2 | (Optional) Add a delay
Take a moment to consider the best time to send the automated response. Customers probably won't want to immediately receive a reminder to shop again on your site just after completing a purchase. You may get better results by sending your message a week or two later.
To set when the automation is sent:
- Click Add Delay.
- Select Days, Hours, or Minutes.
- Enter the number.
Step 3 | Select products
Choose the products that trigger this automation by choosing a condition. You can select up to 50 products per automation.
For example, if you sell 7 types of soaps, you can add the condition that any of the 7 soaps you sell was purchased.
To select which products trigger the response:
- Click +Add Condition.
- Select Line items from the first drop-down.
- Select Includes any of from the second drop-down.
- Select the relevant products.
Step 3 | Choose the automated response
Wix offers a variety of ways to respond to clients after a trigger is activated. Choose whether you want to send an email, a chat message, or maybe you can email your customer a coupon to encourage them to make another purchase.
Important:
If you're sending an email, make sure to customize the message and design your email to suit your brand.
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