Wix Retail POS: Troubleshooting Your HP Terminal Receipt Printer
1 min read
Important:
- This article is about Wix Retail POS tablet for brick & mortar businesses.
- For info on using POS on a mobile device, click here.
If your receipt printer isn't working properly, review the table below to resolve the most common printer issues.
Issue | Solution |
|---|---|
Printer light flashes slowly | When the light flashes slowly, it indicates one of the following problems: * The print head is overheating / The printer voltage is abnormal. * Paper cutter error * The print head is lifted up * The paper roll need to be replaced. |
Paper jam | To clear jammed paper:
|
Paper cutter error | Open and close the printer's top cover to automatically reset the paper cutter. To reset the paper cutter:
|
Printer is out of paper | The printer uses paper of the following size: Dimensions: 85 ft (L) x 2.25 in (W) Roll Diameter: 1.91 in You can purchase paper from the Wix POS shop. |
If the problem persists, contact Customer Care.
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