Wix Retail POS: Setting Up the Receipt Printer
5 min read
Important:
- This article is about Wix Retail POS tablet for brick & mortar stores.
- For info on using POS on a mobile device, click here.
Print customer receipts using your Receipt Printer. To set it up, you just need to insert the paper, plug it in, and customize the receipt to include your company name and details.
Step 1 | Insert the paper roll
To open the receipt printer, you need to turn the top section. This allow you to open the compartment cover and insert the paper roll.
To insert the paper roll:
- Make sure to unplug the printer to turn it off.
- Turn the top of the printer counterclockwise.
- Open the compartment cover.
- Place the paper roll in the compartment.
Important: Make sure the thermal side is exposed. - Pull the paper enough so that a bit of paper out sticks out when you close the compartment.
- Press the compartment cover to close it until it clicks into place.
- Turn the top of the printer clockwise.
Important:
Make sure the paper is tightly rolled.
Step 2 | Connect the printer to the tablet
Now you can connect the printer to the tablet and cash drawer and check in the hardware settings to see that it's connected properly.
To connect the printer:
- Using the cables supplied with the printer, connect the printer to the tablet and the cash drawer.
- Verify that the printer is connected:
- Open the POS tablet.
- Tap the Menu icon
at the bottom left. - Tap Settings.
- Scroll down and tap Manage Hardware.
- Check the status next to Receipt Printer. If the printer is connected properly, the status should read Connected.
Tip: The light on the printer should be green. - Press the paper feed button to prepare for printing.
Tip:
Now when you complete a sale, a receipt can be printed.
Step 3 | Customize your receipt
With Wix POS, you can customize your receipt and decide on what information you want to display.
To customize your store's receipt:
- Open the POS tablet.
- Tap the Menu icon
at the bottom left. - Tap Settings.
- Tap Receipt on the left menu.
- Tap Customize Your Receipt.
- Add any of the following to your receipt:
Note: When you're finished customizing your receipt, tap Save at the top right.
Business name and website address
Logo
Employee name
Address
Return policy
Custom text
Tip:
Check the receipt preview on the right of the screen to see how your receipts look or tap Print Test Receipt to see it printed out.
Step 4 | Perform monthly maintenance tasks
We recommend performing a monthly maintenance cycle to keep your printer in good running order.
To maintain your receipt printer:
- Clean the sensor:
- Disconnect the printer from the tablet to turn it off.
- Rotate the top cover counterclockwise to open it.
- Dampen a piece of cotton with isopropyl alcohol, and use it to wipe the dust and stains from the sensor.
- After the isopropyl alcohol has completely evaporated, close the top cover.
- Clean the print head and platen roller:
- Disconnect the printer from the tablet to turn it off.
- Rotate the top cover counterclockwise to open it.
- (If you have recently printed) Wait for the print head to cool completely.
- Dampen a piece of cotton with isopropyl alcohol, and use it to wipe the dust and stains from the surface of the print head and the platen roller.
- After the isopropyl alcohol has completely evaporated, close the top cover.
- When needed, purchase additional printer paper. Purchase now
Note: Printer paper size is 85 feet (L) x 2.25 inches (W), and the roll diameter is 1.91 inches.
Troubleshooting your receipt printer
If you have any problems operating the receipt printer, check out these troubleshooting steps.
Still not working?
If the problem persists, contact Customer Care.