Wix Restaurants: Troubleshooting Printing Orders from the Wix Owner App
4 min read
Important:
- This article is about the original Restaurants Orders app.
- We're in the process of releasing a new restaurants orders app.
If you're having trouble printing Wix Restaurant orders from the Wix Owner app, try the troubleshooting steps below.
Before you begin:
Check that you are using a compatible printer. To print orders from the app, you must have a network/WiFi printer or Star Micronics TSP143 / Star Micronics TSP654II bluetooth receipt printers.
Make sure the bluetooth status indicator light is on
Pair the bluetooth printer to your mobile device/iPad
Reset the bluetooth settings on your printer
Troubleshooting the Star Micronics TSP654II
Still need help?
If the problem persists, contact us with the following information:
- The name or URL of your Wix site.
- The manufacturer, model and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4).
- The manufacturer and model of your printer.
- The version of the Wix Owner app you're using. To find this:
- Open the Wix Owner app.
- Tap the Profile icon at the top left.
- Tap About the App under Help & Feedback.
- Scroll down to the bottom of the screen and copy the number next to Version.
![A screenshot of the Wix Owner app version number.](https://d2x3xhvgiqkx42.cloudfront.net/12345678-1234-1234-1234-1234567890ab/df73d4e5-2347-40cf-85a3-db0f959b301f/2022/10/24/0048441f-ee02-47a0-a7e6-9dd4237f8e03/787d72b9-ec77-4222-8908-c22e8980658e.png)
Did this help?
|