Wix Restaurants: Troubleshooting Printing Orders from the Wix Owner App

4 min read
If you're having trouble printing Wix Restaurant orders from the Wix Owner app, try the troubleshooting steps below. 
Before you begin:
Check that you are using a compatible printer. To print orders from the app, you must have a network/WiFi printer or Star Micronics TSP143 / Star Micronics TSP654II bluetooth receipt printers.

Still need help?

If the problem persists, contact us with the following information:
  • The name or URL of your Wix site.
  • The manufacturer, model and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4).
  • The manufacturer and model of your printer.
  • The version of the Wix Owner app you're using. To find this:
    1. Open the Wix Owner app.
    2. Tap the Profile icon at the top left. 
    3. Tap About the App under Help & Feedback.
    4. Scroll down to the bottom of the screen and copy the number next to Version.    
A screenshot of the Wix Owner app version number.

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