Wix Payments Brazil: Covering a Negative Balance in Your Account
2 min read
If you have a negative balance in your Wix Pagamentos account, you need to add funds to return your account to a positive balance.
Negative balance can occur for the following reasons:
- You refunded a payment after it was already paid out to your bank account.
- Your customer filed a chargeback against a payment and the funds were reversed.
If you have enough funds from payments you’ve received in your Wix Pagamentos account that are yet to be settled, this will be used to cover the negative balance. If not, new incoming payments will be absorbed by your debt.
If you’re no longer taking in payments and there is still a shortfall, you can add funds to return to a positive balance.
In this article, learn how to add funds using:
Adding funds to your Wix Pagamentos account via Boleto/Pix
Contact Wix Customer Care and we can generate a Boleto or Pix code for you. This will match the amount needed to return your Wix Pagamentos account to a positive balance.
To add funds using a Boleto / Pix code:
- Contact Wix Customer Care.
- Tell us that you have a negative balance in your Wix Pagamentos account and would like to add funds. Let us know which payment method you'd like to use, Boleto or Pix:
- For Boleto:
- We will generate a Boleto for you.
- Choose a payment option:
- Pay online (recommended). Choose an option:
- Scan the barcode with your phone’s banking app reader and follow the steps on screen to pay the Boleto.
- Select your bank from the drop-down menu and click Login to Bank.
- Pay offline: Click Print to pay your Boleto offline.
- Pay online (recommended). Choose an option:
- For Pix:
- We will generate a Pix code for you.
- Open your bank app with your registered Pix key.
- Select Pay with Pix.
- Copy and paste the Pix code provided by Wix.
- For Boleto:
Important:
A Boleto must be paid within 5 days of its issuance. After this period, a new Boleto is needed.
Adding funds to your Wix Pagamentos account via Wix Invoices
Create a Wix Invoice to pay into your own Wix Pagamentos account the amount needed to return to a positive balance.
Before you begin:
To create an invoice for a specific amount, you’ll first have to create a product or service on your Wix site with a price that matches the amount of your invoice. You can hide a product or service so that your customers do not see the custom item you’ve created for your invoice.
To add funds using Wix Invoice:
- Go to Invoices in your site's dashboard.
- Click + New Invoice.
- Enter the title for your invoice.
- Enter your details:
- Click Customer and add your details in one of the following ways:
- If available, select your name from the drop-down menu.
- Click + New Customer to add your contact details.
- Review your email address and billing address.
- (Optional) Click Edit Customer Info to edit or add details.
- Click Customer and add your details in one of the following ways:
- Add products or services to your invoice:
- Click the Product or Service drop-down.
- Click + Add New and enter a descriptor (e.g. Adding funds to cover negative balance).
- Enter the amount due under Price.
- Click Preview and Send. See your invoice before sending it. If ready, click Send.
- Pay the invoice.
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