Wix Payments Brazil: Best Practices for Accepting Card Payments
2 min read
When you accept a credit card purchase, there is always a chance that the card or card information was stolen and is now being used for fraud. It is also possible for the buyer to attempt to make a false claim by opening a chargeback with the credit card issuer.
At Wix, we work hard to protect our merchants from fraudulent behavior. However you, as a merchant, are always the best line of defense against fraud, since you are fully aware of all that is happening with a particular order and buyer.
Recognizing possible fraud
Fraudsters often use sophisticated techniques to achieve their goals, and they generally operate in 2 ways:
- By illegally obtaining goods without paying for them
- By deceiving the merchant to illegally obtain funds
There are a number of tell-tale signs that fraud may be in play. To minimize risks and possible chargebacks while accepting online orders, please review the following potential red flags. If you notice any of the behavior below, you should consider taking an extra step to be assured that your customer is not fraudulent. Be wary of:
- Bulk orders: Large orders on goods that have high resale value (sneakers, electronics, designers’ handbags, etc). Large repeated orders on such items also pose a high risk.
- Card processing behaviors: Multiple lost or stolen declines, or multiple attempts from different cards. It is unlikely that one customer will have 6 or more cards. Likewise, beware of cases where customers ask to split the payment into 2 or more installments, especially using different cards.
- Buyer information: Be aware when the delivery and recipient information is very different from the credit card holder data used for the purchase.
- Unusual shipping behavior: Be wary if shipping is overpriced in comparison to the value of goods; if your customer insists on a rush-shipping option without sign-on delivery; or shipping to forwarding companies that provide reshipping to "third countries".
If you face any of these red flags, we recommend some additional buyer verification checks. These can include a government-issued ID request, a telephone call, or a check via Zoom. Also, make sure that the order type you are handling correlates with your regular business practices.
Need more help?
Our Customer Care team is on hand to help you boost your business. If you need more help or are facing any questions that have not been covered in this article, contact us.
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