Wix Mobile POS: Refunding Sales
2 min
If your customer paid for an order at your mobile POS using cash or an Interac card, you can process a refund on your mobile POS device.
Refunding other payment methods:
Orders paid using other payment methods can be refunded on desktop. Learn how to refund customers on desktop.
Issuing refunds for cash payments
Process cash refunds on your mobile POS so that you have a record of the transaction.
To issue refunds for cash payments:
- Go to your site in the Wix app.
- Tap Manage
at the bottom. - Tap Orders under Sales.
- Select the relevant order.
- Tap the More Actions icon
at the top right. - Select Issue refund.
- (Optional) Tap Edit Amount and enter a partial refund amount.
- Tap Next.
- Tap Issue refund.
- Give your customer the cash refund.
Issuing refunds for Interac payments
Interac cards are debit or credit cards available in Canada. If your customer paid with an Interac card, you can refund the order on mobile POS.
Important:
To refund an Interac card payment, your customer must swipe/insert/tap the same card that was used to pay for the order.
To issue refunds for Interac payments:
- Go to your site in the Wix app.
- Tap Manage at the bottom.
- Tap Orders under Sales.
- Select the relevant order.
- Tap the More Actions icon at the top right.
- Select Issue refund.
- (Optional) Tap Edit Amount and enter a partial refund amount.
Note: The Interac payment is listed as 'Paid with Cash'. - Tap Next and then tap Issue refund.
- Ask your customer to swipe, insert, or tap their Interac card.
