Wix Media: Troubleshooting Wix Video Maker Issues

1 min read
If you're experiencing issues with the Wix Video Maker, check out this troubleshooting checklist to help resolve the issue.

Troubleshooting Local Issues

Often issues arise locally, which means they can be resolved at home. Fixing local issues helps your computer's performance. We recommend trying the following:
  1. Disconnecting and reconnecting to your internet. 
  2. Clearing your cache and cookies.
  3. Opening your site in a different browser. 

Learn more with the Wix Technical Assistant.

Still having trouble?

If, after following these steps, you are still having issues, please contact us and provide these details:
  • Tell us what happened and what you've already tried.
  • Send us the URL of the page where the animation issue occurs.

Did this help?