Wix Media: Troubleshooting Video File Upload Errors
2 min
If you are having trouble uploading your video files, make sure you're uploading the file in a supported file format.
If you get a specific error message when uploading your video file, click the error message below to find out how to resolve it:
Unsupported MP4 format. Upload this video file in a different format.
Unsupported sample rate. Upload this video file in a different format.
Video bit rate ({bps}) is too high.
Video length ({videoDuration}) and audio length ({audioDuration}) don't match.
The {codec} video codec used to make this file isn't supported.
Upload this file again in stereo format.
Uploading large video files
Uploading video files larger than 100MB to your Media Manager can take some time to complete. If there is a problem while uploading video files larger than 100MB (e.g. internet connection issues), your upload pauses. Once the issue is resolved, the upload resumes automatically.
You also have the option to manually pause an upload and resume it at a later time if necessary.
To manually pause and resume an upload:
- Click the Cancel Upload icon
in the Upload pop-up to pause it. - Click Resume in the same Upload pop-up to resume it.
Notes:
- If you close your browser tab while uploading a file, the upload cancels itself, and you will have to upload the file anew.
- Only uploads of video files larger than 100MB can be automatically / manually resumed. You will have to restart the upload of video files smaller than 100MB (and all other file types) if an error occurs while uploading.
