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  1. Using the Wix mobile apps
  2. Managing your site with the Wix app
    3. Wix App: Troubleshooting Push Notification Issues

Wix App: Troubleshooting Push Notification Issues

2 min read
You can choose whether you want to receive push notifications for each of your sites. 

To set your notification preferences:

  1. Go to your site in the Wix app.
  2. Tap your profile icon at the top.
  3. Tap Notification Settings.
  4. Tap each of your sites to manage the notification preferences.
  5. Tap the toggles next to each option to enable or disable specific types of notifications.

Still having trouble with your push notifications? Please check that:

  1. You are using a supported device. The Wix app is supported on:
    • iPhone: iOS 11 and up
    • Android: Lollipop 5.0 and up
  2. You are using the most up to date version of the app:
    1. Go to the Apple App Store (on iPhone) or Google Play (on Android):
    2. Search for 'Wix app: Websites & Apps'.
    3. Click Update (if available).
      Note: If no update is available, it means you already have the most up to date version.
  3. You have enabled push notifications for the Wix app on your device. Go to your phone's notifications settings (differs from one device to another) to find this information. 

Next, try the following troubleshooting steps:

  1. Log out of the app and then log back in:
    1. Go to your site in the Wix app.
    2. Tap your profile icon at the top.
    3. Tap Log Out. 
    4. Log back in using your Wix account credentials.
  2. Close the app completely and reopen it.
  3. Restart your mobile device.
  4. Uninstall and reinstall the app.
Additionally, for Android devices:
  1. Long press the app icon on your device's home screen.
  2. Tap App Info.
  3. Tap Storage.
  4. Tap Clear Data.
  5. Open the Wix app and log in again.

If the problem persists, please send us the following information:

  • A description of the steps you've taken so that we can recreate the issue on our end
  • A screenshot of the issue
  • The manufacturer, model and operating system of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4)
  • The type of connection you're using (e.g., 3G, WiFi) and the name of your mobile network (if you are using a 3G or 4G connection)
  • Your location
  • The name of the app you are experiencing issues with.
  • The version of your Wix app. To find this:
    1. Open the Wix app.
    2. Tap your profile icon at the top.
    3. Tap About the App. 
    4. Scroll down to the bottom of the screen.
    5. Copy the number next to Version.

Once we have this information, we will investigate further and get back to you.

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