Unable to Sign into Your Wix Account: Can't Access Phone
2 min
If you are unable to sign in to Wix and can't use your recovery phone number to access your account, you can try signing in using a different
2-step verification method (such as the Wix app, an authenticator app, or email).
If you haven't enabled any alternative 2-step verification methods, please fill out the Wix Account Recovery form and answer the on-screen questions. Provide as much information as you can where relevant. Make sure to provide us with a valid contact email so we can respond to you.
In some cases, where more information is required, you can submit a Customer Care ticket. Our team will review your request and get back to you via email.
Important:
- After account recovery, you will need to re-enable 2-step verification to continue using it. We recommend enabling more than one alternative verification option.
- The privacy of our users is one of our top priorities. Wix may use a third-party verification partner to verify your identity.
- Wix reserves the right to determine and/or grant ownership to an account or site based on our reasonable judgment. We also reserve the right to deny access to a user who lost the account credentials, in our sole discretion, without liability to any party.
