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Troubleshooting Your Wix Dashboard Card Reader Connection

2 min

When you pair your reader with your computer, it also connects to your account automatically. It can, however, disconnect for a number of reasons. For example, if the reader runs out of battery, you'll need to re-connect before you can make a sale. If you are having trouble reconnecting, check the troubleshooting steps below.

Step 1 | Check that the card reader is charged and turned on

Step 2 | Make sure the reader and computer are connected to the same WiFi network

Step 3 | Disconnect the reader if it's "stuck" processing a previous sale.

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