Wix Video: Troubleshooting Live Streaming Issues

Note: The Server URLs and the Stream Keys are updated every hour or whenever a new stream is created.

Note: If the information does not match, copy the information in your dashboard and paste it into OBS.

Note: To get the best results, make sure you don't exceed the following settings:

In order to work correctly, your encoder needs to be set to software. 

We recommend that you check your internet speed as your stream depends on a strong internet bandwidth in order to perform correctly.
Note: Some ISPs might cap bandwidth please check with your ISP to make sure that this is not your case.
Tip: A good tool to check your speed is https://www.speedtest.net/

If you find that you are getting a connection error, we recommend checking the internet speed section as this often relates to connection failure. 

As internet bandwidth is a big part of streaming, we recommend that you try to lower your bit-rate and resolution to help resolve live stream problems.

The output needs to be set to 'Simple'. If it set to 'Advanced' it can cause issues with the live stream.

If you're experiencing a connection issue, check the stream key to ensure that it's correct. If it's the correct key, check the internet speed section.