Troubleshooting 2-Step Verification for Your Wix Account

If you have set up 2-step verification by email, you can click Send code by email to receive a code to your email address instead. Learn more about verifying your account by email. 

If you don't receive a verification code by email, check your junk/spam folder. You can click Resend Code to receive a new code to your email. 

Make sure you're in an area with good signal. If you don't receive your SMS code within a minute, click Resend Code to try again.  

If you still don't receive an SMS, click Call me to get a phone call from Wix and listen to the verification code instead.

Make sure that the passkey is still available on your device. If your passkey isn't working, it's possible you deleted it from your device. When you delete a passkey from your device, it still appears on your list of passkeys for your Wix account but you won't be able to sign in with it. 

If you have 2-step verification enabled for your account, try signing in using a different verification method (such as verifying with the Wix app or SMS code).

If you're already logged in to the Wix app, try opening the app and verifying your login. If you're not receiving any notifications or prompts to verify your login, make sure that you're signed in to the correct Wix account and that notifications are enabled for the Wix app in your device's settings. To send a new notification, click Resend Notification to try again. 

If you're still having trouble signing in, you can remove 2-step verification to access your account. Click Continue to Recover Account on the previous screen. 

If you have closed the previous tab, you can fill out our Account Recovery form. Make sure to select I can't complete 2-step verification, enter your email address, and confirm whether or not you're the owner of the account. 

After you successfully verify your identity, 2-step verification is removed from your account and you can log in using your email address and password.