Social Media Marketing: Troubleshooting
3 min read
If you're experiencing issues with publishing your social posts or with creating videos, check out this troubleshooting checklist to help resolve the issue.
In this article, learn more about:
Troubleshooting local issues
Often issues arise locally, which means they can be resolved at home. Fixing local issues helps your computer's performance. We recommend trying the following:
- Disconnecting and reconnecting to your internet.
- Clearing your cache and cookies.
- Opening your site in a different browser.
Learn more with the Wix Technical Assistant.
Troubleshooting publishing your post
If you receive an error message or the account you're looking for isn't appearing at the connection stage, try the troubleshooting steps below for the relevant social network.
Troubleshooting publishing to Facebook
Step 1 | Make sure you have a Facebook Business page
Step 2 | Check you have given Wix the right Facebook sharing permissions
Troubleshooting publishing to Instagram
Step 1 | Make sure you've switched your Instagram account to a Instagram Business account
. Step 2 | Check that your Facebook page is connected to your Instagram Business account
Step 3 | Make sure you're signed in to the correct Facebook account
Still need help?
If, after following these steps, you are still having issues, please contact us and provide these details:
- Tell us what happened and what you've already tried.
- Send us the URL of the page where the animation issue occurs.
Information to add to your support ticket
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