Covering a Negative Balance in Your Grouped Payment Methods

2 min read
If one of your Wix Payments grouped payment methods is in negative balance, you need to add funds to return your account to a positive balance.
Negative balance can occur for the following reasons:
  • Your customer filed a chargeback against a transaction and the funds were reversed.
  • You refunded a transaction after it was already paid out to your bank account.
If you have enough funds in your Wix Payments account from processing payments and/or reserve funds, this will be used to cover the negative balance. If there is still a shortfall, you will see a negative balance notification. By adding funds, you return to a positive balance.
A negative balance applies only to a single payment method group. Funds from one group cannot be used to cover a negative balance from another group.
For example, if you have a negative balance of -$100 for credit/debit card payments and a positive balance of +$50 for Wix POS payments, you'll still have to add funds of $100 to cover your credit/debit card negative balance.
You can cover a shortfall by adding funds to your account using a credit/debit card.

To add funds to your account:

  1. Click Add Funds in the Negative Balance notification.
    Note: If you have more than one negative balance in your payment method groups, select the shortfall you'd like to cover.  
  1. Enter your details to pay by credit/debit card.
  2. Click Add Funds.
  3. (Optional) If you still have a remaining debt from another payment method group:
    • Click Add Remaining Funds to settle that negative balance now.
    • Click Later to settle that negative balance later.
  • It may take up to 7 business days to process your payment and update your Wix Payments dashboard accordingly.
  • Refunds usually take 3 - 5 business days to appear on your customer's bank statement.

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