Covering a Negative Balance in Your Grouped Payment Methods
If one of your Wix Payments
grouped payment methods is in negative balance, you need to add funds to return your account to a positive balance.
Negative balance can occur for the following reasons:
- Your customer filed a chargeback against a transaction and the funds were reversed.
- You refunded a transaction after it was already paid out to your bank account.
If you have enough funds in your Wix Payments account from processing payments and/or reserve funds, this will be used to cover the negative balance. If there is still a shortfall, you will see a negative balance notification. By adding funds, you return to a positive balance.
See an example of funds added
Important:
A negative balance applies only to a
single payment method group. Funds from one group cannot be used to cover a negative balance from another group.
For example, if you have a negative balance of -$100 for credit/debit card payments and a positive balance of +$50 for Wix POS payments, you'll still have to add funds of $100 to cover your credit/debit card negative balance.
For example, if you have a negative balance of -$100 for credit/debit card payments and a positive balance of +$50 for Wix POS payments, you'll still have to add funds of $100 to cover your credit/debit card negative balance.
You can cover a shortfall by adding funds to your account using a credit/debit card.
To add funds to your account:
- Click Add Funds in the Negative Balance notification.
Note: If you have more than one negative balance in your payment method groups, select the shortfall you'd like to cover.
- Enter your details to pay by credit/debit card.
- Click Add Funds.
- (Optional) If you still have a remaining debt from another payment method group:
- Click Add Remaining Funds to settle that negative balance now.
- Click Later to settle that negative balance later.
Important:
- It may take up to 7 business days to process your payment and update your Wix Payments dashboard accordingly.
- Refunds usually take 3 - 5 business days to appear on your customer's bank statement.
