Resolving Payment Issues for Wix Services

2 min read
Resolve payment issues to ensure an uninterrupted service for your Wix account. There are a few different issues that may be blocking your payment. Many of these issues can be quickly and easily fixed. Take a look below at some of the common reasons why you may be having payment issues.

Reasons for Payment Failure

Your upgrade payment may not have gone through due to one of the following reasons:
  • The payment was declined by your credit card provider.
  • The credit/debit card entered has expired or does not have enough funds.
  • The credit/debit card number is invalid, or has been reported as lost/stolen.
  • The CVV code was entered incorrectly.
  • The credit/debit card is not valid for online or cross-border transactions, or transactions in a foreign currency.
A CVV code is a number on your credit card or debit card which is in addition to your card number/account number, expiration date, and PIN. Different issuers have different names and locations for them:
  • On Visa, Mastercard, JCB, Diners, and Discover credit/debit cards, it is a three-digit number on the back of your card, to the right of the signature box. 
  • For American Express, the CVV is a four-digit code, called the 'card identification number' (CID). The American Express CID is on the front of the card above your account number.

Resolving Payment Issues

To resolve these issues, try the following steps:
  • You may need to get in touch with your bank to find out why the payment has not gone through.  For example, your bank can confirm if you are using the correct account details. Once the issue is resolved, you can try the upgrade again.
  • Try upgrading with a different credit/debit card.
  • Try to make your payment on a different internet browser (e.g. Safari, Chrome, Firefox), or try clearing your browser's cache.
    Learn how to clear your browser's cache.
  • If you are still experiencing problems upgrading after contacting your bank, please contact us for help. 
Wix accepts the following credit or debit cards: Visa, MasterCard, American Express, Discover, JCB and Diners.

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