Disconnecting a Channel in the Channel Manager (HotelRunner)
Important:
This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner,
read this article. Learn how to
check which version of Wix Hotels you are using.
You can disconnect a specific channel from the Channel Manager if you no longer wish for it to sync with your Wix site. If you want to stop syncing your site completely, make sure to disconnect all channels.
In order to disconnect a channel, you must deactivate it from inside your account on the relevant channel. Click the channel you want to disconnect to learn more.
Booking.com
Airbnb (API)
Expedia
Other OTA's
iCals
OTA vs iCal:
If you're not sure if a specific channel is considered an OTA or iCal channel, you can check with HotelRunner
here. Scroll down to the bottom of this page, the channels with a single * are iCal channels.
Once you deactivate the channels, your connection at HotelRunner will end within in 24 hours. If you would like the connection to be deactivated immediately please email wix@hotelrunner.com after making sure your connection is deactivated on channel's end.
If you are disconnecting all channels, you can turn off your Wix Hotels Channel app subscription so that it does not renew at the end of the subscription period. To do so, click
here, click the
Show more icon next to
Wix Hotel Channels and click
Cancel App.
