Selling Goods / Services that may be Prohibited by Your Payment Provider

In this article

Restricted and prohibited items
Setting up your payment provider
FAQs

Important:

Before signing up with any payment providers, please make sure to check your offerings against their list of prohibited products and services.

When selling through your Wix site, it's essential to understand the restrictions imposed by your payment provider. Each provider has unique guidelines, and not adhering to them could result in account suspension, blocked funds, or automatic refunds to your customers.

Restricted and prohibited items

When setting up payment methods in Wix, you need to indicate whether you sell any restricted items. Any company you use as a payment provider will have a list of products that they won’t process payments for.

Restricted and prohibited items commonly include:

Tobacco & alcohol
Firearms & weapons
Adult content & services
Medical products & services
Travel agencies
CBD (US merchants, llearn more here)

Each payment provider has its own list of restricted or prohibited items. These lists can vary, so always check the specific provider's Terms of Service. Ignoring these rules can lead to account suspension, blocked funds, or automatic refunds to your customers.

Setting up your payment provider

When setting up your payment provider, you should indicate whether or not you sell any restricted items:

If you don't sell restricted items, click No, I DO NOT. Continue connecting Wix Payments. Double-check your provider's terms to ensure compliance.
If you do sell restricted items, click Yes, I DO. Connect another provider. Your available payment provider options will adjust based on your selections.

Follow these guidelines to smoothly manage your payment processes and focus on growing your business.