Site Members: About the Confirmation Email Sent to Your Members
2 min read
For an added layer of security, new site members are required to confirm their email address. This can help protect your site from attacks by bots and spammers.
When a visitor tries to create a member account with an email address that already exists in your contacts, we send them a confirmation email. In the email, we ask them to click a link to confirm their email address.
You have the option to request confirmation from:
- Only new members who are already in your contacts: Contacts are automatically created, for example, when someone purchases something from your site. With the toggle disabled, only new site members who are already in your contacts will need to confirm their email. This is the default email confirmation status and cannot be disabled.
- Everyone who signs up: All new site members will be asked to confirm their email address. We recommend enabling this for added security.
Important:
Site members who sign up using Google or Facebook for email confirmation are not required to verify their accounts as these social login providers are deemed trustworthy.
Requiring all new members to confirm their email address
You can choose to require all new site members to confirm their email address before they can join. This can help to improve the security of your site.
To require all new members to confirm their email:
- Go to Signup & Login Security in your site's dashboard.
- Scroll down to Ask new members to confirm their email.
- Enable the toggle next to Everyone who signs up.
Note: You can disable this toggle to any time. If you do so, only new site members who are already in your contacts will need to confirm their email.
- Click Save.
FAQs
Click a question below to learn more about the confirmation email.
Do I get the new site member notification before or after the email confirmation process?
Can I customize the email confirmation screens or the email they get?
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