About the Reserve Bank of India Regulations

1 min read
The Reserve Bank of India (RBI) has introduced new additional security measures for card payments. Wix has implemented these regulations, and we’ve notified customers in India accordingly. 
During 2022, Indian credit cards were deleted from Wix accounts to align with the new regulations. To ensure your subscriptions remain active, you’ll need to resubmit your payment method, or add a new one, through your Premium Subscriptions page.
Payments for Wix services using INR will now be made according to e-mandates, which is an instruction to your bank that enables recurring payments. E-mandates use tokenization to help ensure secure payments.
To enable uninterrupted service, towards the end of your subscription, a payment request is sent to your bank. In accordance with RBI guidelines, your card details are saved securely for future purchases and subscription renewals.
An e-mandate will be created for a maximum amount of INR 15,000, but you'll only be charged for the amount of your purchase. As the maximum value of the e-mandates is INR 15,000, for any purchases over this max limit, Indian banks are required to conduct Additional Factor Authentication (AFA).

Security measures explained

  • Tokenization: Tokenization is a security measure that encrypts sensitive data and allows sensitive information to be securely saved for future/recurring payments. Tokenization in India is performed according to RBI regulations
  • E-Mandate Subscription Management: An e-mandate is a form of authorization provided by cardholders to issuing banks that grants permission for recurring payments on their card. Any recurring payment arrangements, such as subscriptions, will need an associated e-mandate to be successful.

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