Facebook Ads: Issues Connecting Your Facebook Business Page to Wix
5 min read
Before you can run a Facebook Ads campaign with Wix, make sure to complete all the setup steps and get the necessary permissions from Facebook.
If you're having trouble connecting your Facebook page to Wix, make sure you've completed each of the steps below. If you see your Facebook page in the connection step but are unable to select it, hover over the page to see the issue and how to solve it.
Step 1 | Make sure you've completed all the campaign setup requirements
Before you can connect your Facebook page to Wix you need to make sure you've done the following:
- Published your site and upgraded to a Premium plan
- Connected a domain
- Connected an online payment method (for selling sites)
- Have products in stock (for Wix Stores)
Learn how to complete the campaign setup requirements.
Step 2 | Make sure you have the correct admin permissions
To set up and launch a Facebook Ads campaign with Wix, you need to get two admin permissions from Facebook. You need to be the admin of both:
- The Facebook page where you want to run the campaign
- The Facebook Business Manager associated with that page
Only the current Business Manager can give permissions for the Facebook Business Manager. However, any page admin can give Facebook page permissions. Once you've gotten the correct permissions you will receive an email invite.
Below are instructions for the current Business Manager and page admin to give the two necessary permissions:
To give permissions to the Facebook Business Manager
To give permissions to the Facebook page
Step 3 | Other troubleshooting steps to try
If you still can't connect your Facebook page to Wix, check the following:
Step 1 | Check that your Facebook page is published
Step 2 | Verify that your Wix site is listed as your Facebook page's website
Step 3 | Make sure your page isn't restricted from advertising
FAQs
Click a question below to learn more about issues with connecting your Facebook Business Page.
What if I can't see my Facebook page listed in the connection step?
What if I can see my page listed, but I can't select it?
Still not working?
If the problem persists, contact us with the information below:
- A screenshot of the error message you're seeing.
- A detailed description of the issue you are experiencing and the steps you have taken so far.
- A screenshot showing that you have both Business Manager and page Admin permissions of the Facebook Business Page. Learn more
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