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  2. Running campaigns and paid ads
  3. Previous Facebook Ads with Wix
    4. Facebook Ads Request: Switching the Facebook Account Connected to an Ad Campaign

Facebook Ads Request: Switching the Facebook Account Connected to an Ad Campaign

Feature Request|We are collecting votes for this issue
Currently in Facebook Ads you cannot change the Facebook account you connected initially when first setting up a campaign.
In order to change the account you need to contact Customer Care. Our team will review the issue and provide you with available options. It is possible for us to remove your connected account altogether, but this is not recommended.
Important:
  • If we remove your connected account you will lose all data from any previous campaigns that launched with that account.
  • Once a Facebook account is removed from our system, we no longer have access to any information about the previous connection.
If you still want to remove your account and go through the setup process again, provide the following information when you contact Customer Care.
  • Your Wix site URL
  • Written approval that you understand the implications of us removing your connected Facebook account
We are always working to update and improve our products and your feedback is greatly appreciated.


Note: All information, including planned features and time estimations, are purely informative and are subject to change or cancellation at any time at Wix’s discretion. They do not represent a promise, commitment or guarantee of future availability or implementation, and should not be relied upon in making purchasing decisions.