Google Workspace: Troubleshooting Login Issues
2 min read
If you're the owner of a Google Workspace Admin account, and your users are experiencing issues accessing Google Workspace, you can manage security settings to help them log in.
In this article, learn how to:
Resetting a user's password
If a user needs a new password to log in to their business email, you can create a new password to enable access.
To reset a user's password:
- Sign in to your Google Admin account.
- Click Password, then Reset Password.
- Choose to automatically generate the password or enter a password.
Note: By default, password minimum length is 8 characters. You can change password requirements for your organization. - (Optional) To view the password, click Preview
. - (Optional) To require the user to change the password, enable the Ask for a password change at the next sign-in toggle.
- Click Reset.
- (Optional) To paste the password somewhere, such as in a Google Chat conversation with the user, click Click to copy password.
- Choose to email the password to the user, or click Done.
Disabling login challenges
If a user can't verify their identity, you can temporarily turn off the login challenge to allow the user to sign in.
To temporarily disable login challenges:
- Sign in to your Google Admin account.
- Click Login Challenge, then Turn off for 10 mins.
- Click Done.
Tip:
As an admin, you can also disable 2-Step Verification indefinitely. Visit Google Support to learn how.
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