Pricing Plans: Temporarily Suspending a Plan
4 min read
If the services you offer are temporarily unavailable, you can pause a client's benefits and payments. For example, if your gym is closed because of flooding, you can pause your plans until you are able to reopen. Clients won't have access to gym services for that period, and charges are suspended.
In this article, learn more about:
Important:
Make sure to suspend pricing plans in the Wix dashboard, following the instructions below. Suspending subscription plans in the dashboard of your payment provider does not suspend clients' access to plan benefits and may cause issues later.
Suspending a membership plan or package
You can suspend a plan whenever you or your client require. This is useful if a client cannot use their plan temporarily through injury, travel or other reasons.
Important:
- Suspending a plan automatically suspends access to any services you connected to the plan. This may include Wix Bookings services as well as access to Members-Only pages, blogs or forum posts. If your plan offers benefits not managed in your Wix dashboard, you may need to take action to stop access to those benefits.
- You cannot suspend plans sold with Stripe before September 19, 2019.
To suspend a membership plan or package:
- Go to Subscriptions in your site's dashboard.
- Select the purchased plan you want to suspend.
- Click the Manage Subscription drop-down.
- Click Suspend Subscription.
- Click Yes, Suspend to verify.
- (Optional) Repeat steps 1 - 5 for other clients.
Reactivating a suspended plan
You can reactivate a suspended plan at any time. Your client regains access to the subscription and all associated benefits and you start collecting upcoming payments again.
To reactivate a suspended plan:
- Go to Subscriptions in your site's dashboard.
- Click the suspended plan you want to reactivate.
- Click the Manage Subscription drop-down.
- Click Reactivate Subscription.
- Click Yes, Reactivate.
Frequently asked questions (FAQs)
Below are some frequently asked questions about suspending and reactivating plans:
Can I suspend a client’s subscription after modifying their payment date?
Can I suspend a plan that hasn't started yet?
What happens when I suspend different pricing plans?
What happens when I reactivate a suspended plan?
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