Wix Stores: Viewing Buyer Notes

2 min read
Customers sometimes need to communicate with you about a purchase. They can easily leave notes when checking out by clicking Add a note.  
Buyer notes appear in the email notification you receive when a purchase is made. In addition, you can go to the Order tab in your dashboard to view any notes.

To view buyer notes:

  1. Go to Orders in your site's dashboard. Orders with notes have a note icon next to the customer name.
  2. Click an order to open it.
  3. Read the note under the customer's name on the right.
Tips:
  • You can change the Add a note link text. Learn how 
  • You can also add a message box to a specific product. For example, if you sell a product that has an engraved message, you can ask customers to enter the text they want engraved. Learn how
  • You can remove the Add a note option by clicking Settings, and then selecting the Settings tab. There, you can deselect the Add a note checkbox. 

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