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In this article

Viewing buyer notes
FAQs

Managing your business

Orders, Cart & Checkout

Managing Your Orders

Collecting and Viewing Buyer Notes

In this article

Viewing buyer notes
FAQs

Important:

This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans.

Customers sometimes need to communicate with you about a purchase. They can easily leave notes when checking out by clicking Add a note in the Cart page or Side Cart.

Screenshot of the Cart Page in a sample site with the Add a Note link outlined

Buyer notes appear in the email notification you receive when a purchase is made. In addition, in the Orders tab in your dashboard, any order with a note has a note icon.

Screenshot of the Orders tab in the Wix dashboard, showing the note icon beside a specific order

Viewing buyer notes

Go to Orders in your site's dashboard.
Click the relevant order.
Read the note under the customer's name on the right.

Screenshot of an order in the Orders tab. A note that the customer left is outlined

Tip:

Wix Stores merchants can also add a message box to a specific product, for example, to ask customers to enter the text they want engraved.

FAQs

Click a question below to learn more about buyer notes.

Can I change the 'Add a note' link text?

Can I remove the 'Add a note' option?

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