Wix Stores: Creating Delivery Profiles | Help Center

Wix Stores: Creating Delivery Profiles

7 min read

In this article

Step 1 | Set up your general delivery profile
Step 2 | Create additional delivery profiles
FAQs

Important:

This feature is not yet available for all merchants.

There are stores that sell different types of products where each type requires a different set of shipping, delivery, and pickup rules. This may be because you sell product that are:

Heavy and lightweight
Perishable and non-perishable
Fragile and non-fragile
Oversize and regular sized

Whatever the reason, you can create 2 or more profiles, assign different products to each one, and give each a completely different set of delivery rules.

When customers check out, they'll see the delivery options that are relevant for the item they are purchasing.

Read before you set up a new delivery profile

The names you give to the shipping options affect what happens when a customer buys multiple products belonging to different delivery profiles. Let's look at a few examples.

Let's say you sell both pianos and other musical instruments. In this example, the store owner set up a profile for pianos. All other products are in the general delivery profile.

Example 1: Options in both profiles have the exact same names

In this example, the following shipping options were created for a particular region. The names are completely identical (names are case sensitive).

General profile:

Standard Shipping $30 4 - 6 business days

Overnight Shipping $100 1 business day

Piano profile:

Standard Shipping $300 4 - 6 business days

Overnight Shipping $500 1 business day

When a customer from the relevant region orders a violin and a piano, the shipping fees are combined.
Screenshot of the delivery method options offered at checkout in a Wix store with delivery profiles

Screenshot of the delivery method options offered at checkout in a Wix store with delivery profiles

Tip: In the above example, the delivery times are identical, so they're displayed at checkout. If they are not identical, no delivery times are displayed.

Example 2: Both options have different names

In this example, none of the names are a match. 'Standard shipping' in the 2 delivery profiles aren't considered the same name because the one in the general profile has a capital 'S' and the piano profile doesn't. The other options have completely different names.

General profile:

Standard Shipping $30 4 - 6 business days

Overnight Shipping $100 1 business day

Piano profile

Standard shipping $300 4 - 6 business days

Expedited Shipping $500 1 business day

When a customer from the relevant region orders a violin and a piano, they are offered a 'Shipping' option with the combined expense of the lowest shipping rate for both items.
Screenshot of the delivery method options offered at checkout in a Wix store with delivery profiles

If a customer selects one of the options that work for only 1 of the products, they're instructed to make the necessary changes.
Screenshot of checkout message in a Wix store with delivery profiles - selecting a shipping method that doesn't apply to all

Screenshot of checkout message in a Wix store with delivery profiles - selecting a shipping method that doesn't apply to all

Example 3: Some option names match and some don't

In this example, only the names of the most expensive options are a match, but the other options are different.

General profile:

Standard Shipping $30 10 - 14 business days

Priority Shipping $60 4 - 8 business days

Overnight Shipping $100 1 business day

Piano profile

Ground Shipping $300 10 - 16 business days

Expedited Shipping $400 6 - 9 business days

Overnight Shipping $500 1 business day

When some options match, but others don't (and it doesn't matter which of them match) you'll see the following:

The cheapest option (if not an exact match) is combined and given the name 'Shipping'. The fee is combined ($30 + $300 = $330 in this example).
Any options with an exact name match are displayed with the name and combined fee (Overnight Shipping for $600 in this example).
Any other shipping options are listed separately. If selected, customers are instructed to make the necessary changes to the cart.

Example 4: Linked and unlinked local delivery and pickup options

The previous examples showed how the names you give to shipping options influence how the options are displayed to customers at checkout. Now, let's look at how local delivery and pickup options can be either linked or separate.

In this example, the merchant set up a variety of local delivery options for various locations in the general profile. When they set up local delivery for a new profile, they'll be able to select any of the existing options or create new rates.

Since they selected the 'Next day courier delivery' option, this rate with all its settings is now applied to both profiles and is displayed at checkout for all relevant products. If the settings are edited, the changes apply to both profiles.

Similarly, when setting up pickup options, you can select existing options (which links them and means they can be used for products in relevant profiles) or you can create different pickup options and both are displayed when customers choose options belonging to 2 profiles.

If a merchant linked the local delivery option but set up a pickup option that just applies to the general profile, a customer buying products from each profile would see this at checkout:

Step 1 | Set up your general delivery profile

To start, we suggest you set up your first delivery profile for the kinds of products you sell most often. This includes creating the necessary region(s) and creating appropriate shipping, delivery, and/or pickup options. In other words, set up delivery as you would normally do if you had only one delivery profile.

Step 2 | Create additional delivery profiles

Now you can create one or more additional delivery profiles for products that need shipping, delivery, or pickup to be handled in a different way.

Tips:

Regions for new profiles can be completely different from the general profile.
All products are automatically assigned to your general profile. When you create a new profile, you need to assign the relevant products to it.