Wix Loyalty Program: Importing and Exporting Loyalty Points for Your Customers
3 min read
The Wix Loyalty Program allows you to easily import and export loyalty points for existing customers on your site.
In this article, learn more about:
Importing loyalty points for customers
The import tool allows you to import points for existing customers from any 3rd party loyalty provider. You can export your customers' points into a CSV file, then import them into your Wix Loyalty Program.
If you import points from a CSV file for a customer who already has points in your Wix Loyalty Program, their existing points balance is overridden.
To import loyalty points:
- Go to Loyalty Program in your site's dashboard.
- Click the More Actions icon
at the top. - Click Import.
- Prepare your CSV file for import:
- Include a header row in your file.
- Make sure each row in your file contains an email address and customer points balance.
- Click Next.
- Click Upload file.
- Select the file containing the loyalty points you're importing and click Open.
- Click Next.
- Check that the data is matched correctly:
- Ensure the Email and Points balance columns are correct.
- (If needed) Click Match Data and use the drop-down menus to correct the column headers.
- Click Save and Import.
- Click View Customers.
Exporting loyalty points for customers
The export tool allows you to download your customers' loyalty points data into a CSV file.
To export loyalty points:
- Go to Loyalty Program in your site's dashboard.
- Click the checkbox next to the customers whose points you want to export.
Tip: Click the checkbox at the top left of the list to select all. You can also use the search bar to find specific customers - Click Export.
FAQs
Here are some common questions about importing and exporting loyalty points for your customers:
Can I import loyalty points for new customers?
Are there any technical requirements for the CSV import file?
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