Understanding Double Charges on Your Customers' Bank Statements
1 min
Sometimes a charge may appear to have been made twice on your customer's bank statement. This does not mean that your customer makes two payments.
When paying for goods or services by credit card, a credit card company may authorize the card for the amount due before the actual funds are taken. The authorization (pending charge) appears on your customer's bank statement and may look like a charge, however, no funds are actually taken at that time.
The authorization should disappear from online bank statements within a month. If the authorization does not disappear, please advise your customer to contact their bank for further information.
Note:
Charges are made in different currencies depending on the locations of both you and your customer. The authorization amount and actual charge amount may differ in your customer's local currency. This is due to a change in the exchange rate between the time of the authorization and the charge.
