Troubleshooting Third Party Provider Connection Issues

There are 2 main reasons for payment providers not appearing in the Accept Payments tab:

 

For more information, please see our checklist for restricted products & services when setting up your payments.

If you mistakenly completed a CBD declaration, or selected a restricted product/service and want to connect a specific provider, please contact Wix Customer Care.

The connection method may vary depending on your provider. Providers usually require API Keys - available through your provider account - to connect your account to Wix. 

Alternatively, you may need to enter the email address and/or password used to create your provider account. 

For help on how to connect your desired payment provider, or how to retrieve your credentials, please contact your provider directly.

Note: If you've recently created your provider account, they may need time to verify your account before it becomes fully activated. 

If you're having trouble connecting your payment provider, you may see the following error message "This payment provider is currently unavailable. Reload the page and try again."

If you see this message, try the following steps to resolve the issue:

Note: Some payment providers, such as PayU India, require your account to be created using a specific connection available through Wix.